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Q & A
As OVO adopts a dealer system and the showroom does not offer direct sales, you can make purchases through authorized dealers or seek assistance from cooperating designers, plumbing professionals, and general contracting teams for your construction needs.
OVO sets up showrooms in various cities and counties across Taiwan, providing professional product specialists for one-on-one consultations. Through a sensory experience, we aim to help you choose the most suitable products.
Please note that OVO does not provide installation services for our products. Bathroom product installations involve on-site water and electrical piping configurations. We recommend engaging suitable designers, plumbing professionals, and general contracting teams before bathroom renovations or product installations. It is essential to have preliminary discussions with the construction team to understand any limitations or special conditions at the site before purchasing bathroom products.
The areas where delivery is personally handled by the OVO logistics team include Taipei, New Taipei, Keelung, Taoyuan, and Taichung.
Standard products :
In general, for orders placed on the same day, delivery can be expected by the following day at the latest.
Customized products :
The delivery timeframe for customized products varies depending on the product type and complexity, typically ranging from 15 to 18 days.
Other areas :
For areas outside our immediate service range, delivery and service will be handled by regional distributors. Please confirm the actual delivery date with them.
Porcelain Warranty Policy :
Under normal usage conditions, if cracks appear in porcelain products and are determined by OVO technicians to be attributed to product issues, porcelain products are covered by a ten-year warranty.
General Products (non-porcelain) Warranty Policy :
Under normal usage conditions, general products are covered by a one-year warranty.
OVO product warranty terms and maintenance related content can be read in detail at Product Warranty Principles.
For OVO product warranty terms and repair-related details, please refer to the Product Warranty Policy.
The official OVO website offers abundant resources, allowing you to quickly access the information you need through online browsing. These resources include product introductions, purchasing guides, the latest updates, promotional activities. You can also download the product's construction dimension diagram and installation instructions.
You can call our customer service hotline or join our official LINE account, where we can promptly provide you with bathroom-related product consultation services.
“Good product, maintained with good cleaning methods.”
For general cleaning, please use water/neutral detergent with a clean soft cloth to wipe. Do not use strong acid and alkali detergents, steel brushes, scrub sponge and other rough tools for cleaning.
For more detailed bathroom cleaning and maintenance, please refer to How to Maintain Products.